Qustere

There should be a very helpful email in your inbox to let you know we received your order—it’s from us!— and contains your order number. It can take a few days to process your order, but once it's shipped you’ll receive a second email containing your tracking number; a clickable digit that transports you to the website of your local shipping service. They’ll have the particulars for you.

Please send us a note to support@qustere.com right away! Our fulfillment team processes orders very quickly, but we will try our best to process your request!

Refunds All refunds may take 3-5 business days to be processed through your financial institution. If a refund is delayed or missing, we will investigate the status through our systems. Customers are also encouraged to check with their financial institution. Before processing a refund, we need to understand the issue. Below are some examples of situations in which we may process a refund: Item Arrived Damaged or Defective (Unusable): If the item you received is damaged or defective, rendering it unusable, you may be eligible for a refund. Product Not Effective within 90 Days: Many of our products may require up to 90 days to show their full effects. If you've used the product for 90 days and are not seeing the desired results, we will consider a refund. However, we will evaluate the usage duration, and if it's been more than 90 days, we can refund the last month. Severe Reaction to the Product: If you experience a severe adverse reaction to our product, we will assess the situation and may process a refund. Note: In all refund cases, we reserve the right to evaluate and determine the eligibility for a refund, taking into account the specific circumstances. We are committed to resolving your concerns in a fair and timely manner. For any questions or concerns related to returns and refunds, please contact our Customer Support Team at support@qustere.com

Qustere uses UPS, DHL and USPS We use DHL, USPS and UPS to deliver your order! We unfortunately are unable to specify a carrier for your order at this time.